We are sorry to hear that you have been penalised. The companies responsible for the controllers are obliged to report your vehicle if the ticket is not valid for that zone. It is important to ensure that the information provided when initiating a ticket is correct before finalising the operation to avoid these errors.

If you do not agree with your fine, you can make representations to the local council.

Telpark is not the one who positions you on the map, but it is your mobile device that provides the coordinates to the app. Therefore, when using this function, we must ensure that our GPS is working correctly and that the data it provides is consistent in order to be able to enjoy this service.

These coordinates and the accuracy of the GPS depend on many factors: device, buildings, cloud cover, pollution... affect the coordinates sent, and can have a margin of error of up to 50 metres.

Here are some tips to help you with any doubts you may have:

• If you have an active ticket, and you want to extend its duration, you should note that the data you added to this session will remain, including your GPS location. You just need to select how long you want to extend it.
• If you want to start a new parking session and you are far away from your vehicle, make sure you manually select the location of your vehicle on the map:
• Within the map you will find the + and - buttons to zoom in and out to fine-tune your position.
• You will also have the list section, where you can choose your area/neighbourhood directly.
• If you are taking a ticket at a point bordering another area, the app warns you to avoid this type of error. It is important that you read the message so that you agree to take the ticket in the correct zone.
• If you have any further questions about the use of the app, you can consult the telpark Terms and Conditions of Service on the website.

If you have any further questions about the use of the app, you can consult the telpark Terms and Conditions of Service on the website.

Still have questions? Don't worry. Contact us, we'll be more than happy to help.