When you start your parking, once you have selected your vehicle, city, rate and product, telpark will show you your current location on the city map via GPS geolocation. You will be able to see all the details of the area and the neighbourhood from there, allowing you to locate yourself in the area where you parked your car.

The app uses your mobile device's GPS (you have to give telpark permission to access it) to locate your geographical position when you start a new parking space. If you make the payment at the same spot where you have parked, the location will automatically appear in the exact area where you are. In case you move from your vehicle and want to get a new ticket, make sure you manually select the position of your vehicle on the map with the telpark pointer, otherwise the GPS will automatically get your coordinates and the new ticket will be for the area where you are located, and not your vehicle.

Here are some tips to help you with any doubts you may have:

• If you have an active ticket, and you want to extend its duration, you should note that the data you added to this session will remain, including your GPS location. You just need to select how long you want to extend it.
• If you want to start a new parking session and you are far away from your vehicle, make sure you manually select the location of your vehicle on the map:
• Within the map you will find the + and - buttons to zoom in and out to fine-tune your position.
• You will also have the list section, where you can choose your area/neighbourhood directly.
• If you are taking a ticket at a point bordering another area, the app warns you to avoid this type of error. It is important that you read the message so that you agree to take the ticket in the correct zone.

Telpark is not the one who positions you on the map, but it is your mobile device that provides the coordinates to the app. Therefore, when using this function, we must ensure that our GPS is working correctly, and that the data it provides is consistent in order to be able to enjoy this service.

These coordinates, and the accuracy of the GPS depend on many factors: device, buildings, cloud cover, pollution... affect the coordinates it sends, and can have a margin of error of up to 50 metres. So our recommendation is that you always verify that the location is correct before confirming your ticket.

Still have questions? Don't worry. Contact us, we'll be more than happy to help.